These Terms and Conditions apply to the provision of all services (Services) by Skills Shop Ltd, a company registered in England and Wales under number 06385754, whose registered office is at 41 Whinney Ends, Barrow-in-Furness, Cumbria, LA13 9DW (we, us, our), to the person or organisation purchasing the Services (you).
You are deemed to have accepted these Terms and Conditions upon accepting a quotation or proposal, setting up payment, or from the date of any performance of the Services, whichever occurs first. These Terms and Conditions, together with any accepted quotation or proposal, form the entire agreement between us (the Contract).
You acknowledge that you have not relied on any statement, promise or representation not expressly set out in this Contract. These Terms and Conditions apply to the exclusion of any other terms that you seek to impose or incorporate.
A “business day” means any day other than a Saturday, Sunday or bank holiday in England and Wales.
Headings are for convenience only and do not affect interpretation.
Words importing the singular include the plural and vice versa.
We warrant that we will use reasonable care and skill in the performance of the Services in accordance with the accepted quotation and any agreed specifications.
We may make changes to the Services where necessary to comply with applicable law or safety requirements and will notify you where reasonably practicable.
Time shall not be of the essence unless expressly agreed in writing.
These Terms apply to the supply of any goods provided in connection with the Services unless stated otherwise.
Fees for the Services are set out in the accepted quotation.
Unless otherwise agreed in writing:
• Full payment is required before Services commence
• Invoices must be paid by the due date
• Invoices unpaid after 30 days may incur a late fee of 1% per calendar month
We reserve the right to suspend Services or cancel future bookings where payment is overdue.
Our total liability under this Contract is limited to the total Fees paid by you.
We are not liable for indirect or consequential loss, including loss of profits, business, data, reputation or goodwill.
Nothing in these Terms excludes liability for death or personal injury caused by negligence or for any matter which cannot be excluded by law.
You agree to indemnify us against all claims, losses and costs arising from your breach of these Terms.
Neither party shall be liable for failure or delay in performance caused by events beyond reasonable control, including but not limited to acts of God, pandemics, industrial action, power failure or governmental action.
Where such delay continues for 90 days, either party may terminate the affected Services.
All notices must be in writing and sent to the most recent contact details provided.
Notices are deemed received:
• Immediately if delivered by email or courier
• Five business days after posting by national mail
• Ten business days after posting by airmail
Both parties agree to communicate respectfully and professionally at all times.
We reserve the right to amend these Terms and Conditions and our fees at any time. Updated versions will be published on our website.
Failure to enforce any provision shall not constitute a waiver.
If any provision is found unenforceable, the remainder shall remain valid.
This Contract is governed by the laws of England and Wales and subject to the exclusive jurisdiction of the English courts.
The following sections apply only where the relevant Services are purchased.
Training Methods
Training may be delivered:
• In-person
• Online
• As blended learning
Where training is delivered at your premises, you are responsible for ensuring the venue is safe, compliant and suitable.
We reserve the right to inspect venues and to request changes or reschedule where safety concerns arise. Additional costs may apply.
Online Training
Access to online materials is non-transferable. Course materials must not be shared or distributed.
We do not guarantee uninterrupted access to online platforms.
Behaviour
Participants must behave professionally. Disruptive or unsafe behaviour may result in removal without refund.
Training Refunds
Online training is non-refundable once accessed.
In-person training refunds:
• Over 30 days: full refund
• 15–30 days: 50% refund
• Under 15 days: no refund
You are responsible for providing timely access to systems, content and approvals.
Where a live website is used without a staging environment, you accept responsibility for backups and data protection.
Project scope is limited to what is defined in the accepted proposal. Out-of-scope work will be quoted separately.
Bug fixes are limited to 14 days after project completion unless a support agreement is in place.
Project sign-off will be deemed accepted if no response is received within 10 working days.
Skills Shop Credits are prepaid training credits with no cash value.
Credits are valid for 12 months unless agreed otherwise and are non-refundable.
Credits may only be used by the purchasing organisation and are not transferable without written consent.
Credits are redeemed upon booking confirmation and remain subject to standard cancellation terms.
If you have questions regarding these Terms or your Services, please contact us at support@skillsshop.co.uk.
Version: Version: 1.09
