Table of Contents

Training Terms & Conditions

Last updated: 26th February 2021

  1.  Application & Entire Agreement
  2. These Terms and Conditions apply to the provision of the services detailed in our quotation (Services) by Skills Shop Ltd a company registered in England and Wales under number 06385754 whose registered office is at 41 Whinney Ends, Barrow-in-Furness, Cumbria, LA13 9DW (we or us) to the person buying the services (you).
  3. You (the Client) are deemed to have accepted these Terms and Conditions when you accept our quotation or from the date of any performance of the Services (whichever happens earlier) and these Terms and Conditions and our quotation (the Contract) are the entire agreement between us.
  4. You acknowledge that you have not relied on any statement, promise or representation made or given by or on our behalf. These Conditions apply to the Contract to the exclusion of any other terms that you try to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.


  1. A “business day” means any day other than a Saturday, Sunday or bank holiday in England and Wales.
  2. The headings in these Terms and Conditions are for convenience only and do not affect their interpretation.
  3. Words imparting the singular number shall include the plural and vice-versa.


  1. We warrant that we will use reasonable care and skill in our performance of the Services which will comply with the quotation, including any specification in all material respects. We can make any changes to the Services which are necessary to comply with any applicable law or safety requirement, and we will notify you if this is necessary.
  2. We will use our reasonable endeavours to complete the performance of the Services within the time agreed or as set out in the quotation; however, time shall not be of the essence in the performance of our obligations.
  3. All of these Terms and Conditions apply to the supply of any goods as well as Services unless we specify otherwise.

Your Obligations

  1. You must obtain any permissions, consents, licences or otherwise that we need and must give us with access to any and all relevant information, materials, properties and any other matters which we need to provide the Services.
  2. We are not liable for any delay or failure to provide the Services if this is caused by your failure to comply with the provisions of this section (Your obligations).
  3. You are solely responsible for ensuring that your staff turn up for training and accept that Skills Shop is not liable for course delegates failing to turn up or arriving late.

Attitudes & Behaviour

  1. All delegates are expected to follow the direct instructions of the course tutor(s) at all times.
  2. All delegates are expected to behaviour in a manner which reflects their company’s ethos and under no circumstance should bring their company into disrepute.
  3. All delegates should show a positive and supportive attitude towards other delegates and the course tutor(s).
  4. Failure to comply with the above will see the delegate removed from the course with no refund given.

In-house Training

  1. Prior to our first visit we reserve the right to conduct a Safe Training Assessment to ensure the safety of our instructors / delegates in relation to the current global pandemic.
  2. The Safe Training Assessment need only be updated if:
    • The completion date is greater than 3 years.
    • The training room has had significant structural change.
    • We’re delivering training in a different room where the dimensions vary significantly.
  3. We reserve the right to cancel your training if we deem the Safe Training Assessment would effect the health, safety or welfare of those taking part.
  4. COVID-19: If a delegate cannot attend their training due to testing positive we will require proof in order to freely transfer them onto the next available course.


  1. The fees (Fees) for the Services are set out in the quotation and are on a time and materials basis.
  2. In addition to the Fees, we can recover from you a) reasonable incidental expenses including, but not limited to, travelling expenses, hotel costs, subsistence and any associated expenses, b) the cost of services provided by third parties and required by us for the performance of the Services, and c) the cost of any materials required for the provision of the Services.
  3. You must pay us for any additional services provided by us that are not specified in the quotation in accordance with our then current, applicable hourly rate in effect at the time of performance or such other rate as may be agreed between us.
  4. The Fees are inclusive of any applicable VAT and other taxes or levies which are imposed or charged by any competent authority.

Payments & Deposits

Upon accepting a quotation from Skills Shop the following payment terms become applicable unless a separate signed agreement has been reached:
  1. You agree to setup a direct debit with Skills Shop Ltd to allow us to automatically collect your payment on the due date of the invoice.
  2. Receipts for payment will be issued by us only at your request.
  3. Alternative payment methods must be agreed by writing to [email protected].  Please note that any invoice not settled within 30 days of issue is considered “late” and a 1% late fee will be applied each month until the invoice is settled.

Cancellation & Amendments

  1. We can withdraw, cancel or amend a quotation if it has not been accepted by you, or if the Services have not started, within a period of 5 days from the date of the quotation, (unless the quotation has been withdrawn).
  2. Either we or you can cancel an order for any reason prior to your acceptance (or rejection) of the quotation.
  3. If you want to amend any details of the Services you must tell us in writing as soon as possible. We will use reasonable endeavours to make any required changes and additional costs will be included in the Fees and invoiced to you.
  4. If, due to circumstances beyond our control, we have to make any change in the Services or how they are provided, we will notify you immediately. We will use reasonable endeavours to keep any such changes to a minimum.
  5. If, due to circumstances beyond your control i.e. Covid-19 you need to reschedule your training you agree to notify us immediately.  We can discuss alternative means of delivery where appropriate.
  1. If you decide to cancel your training the full payment of the invoice will immediately become due.
  2. Failure to attend is classed as a cancellation unless prior notice has been received or it is due to circumstances out of your control.
  3. If you’ve purchased your course as a “blended” or “online” option, due to the downloadable nature of the course we cannot offer refunds on your purchase.  All sales are final.
    Note that while due to regulations, EU buyers have the right to return an item within 14 days of receiving the item, this does not apply to digital content, especially after it’s been accessed. For this reason, no online course is eligible for return.
  4. If your in-house training does not take place and we are notified in advance, then you’ll be invoiced for the missed session as follows:

  • Partial sessions will be invoiced in relation to the percentage of the invoice it represents.  For if you have booked two sessions and the first one is missed you’ll be charged at 50% of the total invoice.
  • Full-day session will be invoiced at 50% of the original invoice.

All cancellations must be made in writing by either email or post.

Transfer Of Dates

  1. Should circumstances mean that you need to re-arrange your training the following charges will apply from the course start date for open courses:
  • 4 weeks or more: free transfer onto the next nearest course to your location.
  • Between 2 to 4 weeks: 25% of the course fee per delegate.
  • Between 1 to 2 weeks: 50% of the course fee per delegate.
  • Less than 1 week:75% of the course fee per delegate.

All transfers must be within a period of six months of the original course date.

2. For in-house training please refer to point 6 of our Cancellation & Amendments section.


  1. Certificates are provided for successful completion of training/assessment as appropriate and are supplied only following full settlement of course fees.


  1. Skills Shop Ltd may assign or sub-contract the whole or any part of the Contract to any person, firm or company.


  1. We can terminate the provision of the Services immediately if you:
    a. commit a material breach of your obligations under these Terms and Conditions; or b. fail to make pay any amount due under the Contract on the due date for payment; or
  2. are or become or, in our reasonable opinion, are about to become, the subject of a bankruptcy order or take advantage of any other statutory provision for the relief of insolvent debtor; or
  3. enter into a voluntary arrangement under Part 1 of the Insolvency Act 1986, or any other scheme or arrangement is made with its creditors; or
  4. convene any meeting of your creditors, enter into voluntary or compulsory liquidation, have a receiver, manager, administrator or administrative receiver appointed in respect of your assets or undertakings or any part of them, any documents are filed with the court for the appointment of an administrator in respect of you, notice of intention to appoint an administrator is given by you or any of your directors or by a qualifying floating charge holder (as defined in para. 14 of Schedule B1 of the Insolvency Act 1986), a resolution is passed or petition presented to any court for your winding up or for the granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency.

Intellectual Property

  1. We reserve all copyright and any other intellectual property rights which may subsist in any goods supplied in connection with the provision of the Services. We reserve the right to take any appropriate action to restrain or prevent the infringement of such intellectual property rights.

Liability & Indemnity

  1. Our liability under these Terms and Conditions, and in breach of statutory duty, and in tort or misrepresentation or otherwise, shall be limited as set out in this clause.
  2. The total amount of our liability is limited to the total amount of Fees payable by you under the Contract.
  3. We are not liable (whether caused by our employees, agents or otherwise) in connection with our provision of the Services or the performance of any of our other obligations under these Terms and Conditions or the quotation for:
  4. any indirect, special or consequential loss, damage, costs, or expenses or;
  5. any loss of profits; loss of anticipated profits; loss of business; loss of data; loss of reputation or goodwill; business interruption; or, other third party claims; or
  6. any failure to perform any of our obligations if such delay or failure is due to any cause beyond our reasonable control; or
  7. any losses caused directly or indirectly by any failure or your breach in relation to your obligations; or
  8. any losses arising directly or indirectly from the choice of Services and how they will meet your requirements or your use of the Services or any goods supplied in connection with the Services.
  9. You must indemnify us against all damages, costs, claims and expenses suffered by us arising from any loss or damage to any equipment (including that belonging to third parties) caused by you or your agents or employees.
  10. Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, or for any fraudulent misrepresentation, or for any other matters for which it would be unlawful to exclude or limit liability.

Unforeseen Circumstances

  1. Neither of us is liable for any failure or delay in performing our obligations where such failure or delay results from any cause that is beyond the reasonable control of that party.
  2. Such causes include, but are not limited to: power failure, Internet Service Provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action, pandemics or any other event that is beyond the control of the party in question.
  3. If the delay continues for a period of 90 days, either of us may terminate or cancel the Services to be carried out under these Terms and Conditions.


  1. All notices under these Terms and Conditions must be in writing and signed by, or on behalf of, the party giving notice (or a duly authorised officer of that party).
  2. Notices shall be deemed to have been duly given:
  3. when delivered, if delivered by courier or other messenger (including registered mail) during the normal business hours of the recipient;
  4. when sent, if transmitted by fax or email and a successful transmission report or return receipt is generated;
  5. on the fifth business day following mailing, if mailed by national ordinary mail; or
  6. on the tenth business day following mailing, if mailed by airmail.
  7. All notices under these Terms and Conditions must be addressed to the most recent address, email address or fax number notified to the other party.

Amendments To Fees & Terms & Conditions

  1. Skills Shop Ltd reserves the right to change course fees, terms and conditions at any time without prior warning.

No Waiver

  1. No delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy nor stop further exercise of any other right, or remedy.


  1. If one or more of these Terms and Conditions is found to be unlawful, invalid or otherwise unenforceable, that / those provisions will be deemed severed from the remainder of these Terms and Conditions (which will remain valid and enforceable).

Law & Jurisdiction

  1. This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.