Table of Contents

Training Terms & Conditions

Last updated: 18th July 2023

Please read these Terms and Conditions (“Agreement”) carefully before accessing our health and safety training as they are legally binding. 


a. “We,” “Us,” or “Company” refers to Skills Shop Ltd, the provider. 

b. “You” refers to the individual participant or the team representing the company that enrolled in any training programme. 

Training Methods

2.1. In-person Courses: These sessions will be conducted at designated training venues or at your specified location, as agreed upon by both parties. 

  • If the training is conducted at your specified location, you agree to provide us with accurate information regarding the training venue. This includes any specific requirements or facilities needed to conduct the training effectively. It is your responsibility to ensure that the venue complies with all applicable health and safety regulations and provides a safe and appropriate environment for the training.
  • If deemed necessary, we reserve the right to inspect the training venue prior to the scheduled training session to assess its suitability and adequacy. In such cases, we will coordinate with you to arrange a mutually convenient time for the inspection.
  • If, during the inspection or upon arrival at the training venue, we determine that the venue is unsuitable or poses a risk to the participants’ health and safety, we reserve the right to request an alternative venue or reschedule the training session. Any additional costs incurred as a result of venue changes shall be your responsibility and may be quoted for separately.
  • You agree to indemnify and hold us harmless from any claims, damages, liabilities, or expenses arising out of or related to any issues or non-compliance with health and safety regulations at the training venue provided by you.

2.2. Blended Courses: These combine both in-person and online elements. 

  • You are required to complete all online modules prior to attending any practical training sessions.
  • We may provide a recommended timeline for completing the online modules, but it is your responsibility to manage your own and that of your teams progress and ensure timely completion.

2.3. Online Courses: These courses are delivered through our online platform, which may include video lectures, interactive modules, quizzes, and assessments. 

  • You are granted a non-exclusive, non-transferable license to access and use the online course materials for the duration of the training.
  • You agree not to share, distribute, or disclose the online course materials to any third party without the explicit written permission of the Provider.
  • You understand that the online course materials may be protected by copyright and other intellectual property laws, and you agree to respect these rights.
  • We reserve the right to modify, update, or remove any online course materials at its discretion, without prior notice.We do not guarantee the uninterrupted availability or accessibility of the online course materials and shall not be liable for any interruptions or technical difficulties that may arise.


3.1. Conduct: You agree that those participating will behave in a professional and respectful manner throughout the training sessions. They will not engage in any activity that may bring you or your company into disrepute or disrupt the learning of others. 

3.2. Compliance: You must comply with all applicable laws, regulations, and policies related to health and safety during the training sessions. Any violation of such laws, regulations, or policies may result in termination of your access to the training without refund. 


4.1. Accepted Quotation: 

The fees for our training courses will be clearly set out in the accepted quotation provided to you. The quotation will outline the specific training programme, duration, and associated costs. By accepting the quotation, you acknowledge and agree to the fees stated therein.  

4.2. Additional Services or Requests: 

Any additional services or requests beyond what is outlined in the accepted quotation may be subject to additional fees. If you require any modifications, customisation, or additional resources that were not initially included in the quotation, we reserve the right to quote and charge for such additional services separately.  

4.3. Quotation Amendments: 

If you wish to make changes to the agreed-upon training programme after accepting the quotation, you must notify us in writing. We will review your request and provide a revised quotation for any additional services or changes. The revised quotation will include the associated costs, and you will be required to accept the updated quotation before the changes can be implemented.  

4.4. Payment Methods: Immediate payment is required to access any online courses and/or secure practical training dates in our diary. Payment can be made either online through our secure payment gateway or via BACS (Bankers’ Automated Clearing Services). 

Refund Policy 

5.1. Online Courses: Once you have accessed the online course materials, no refund will be given for the online element of the course. It is your responsibility to ensure that you have made the necessary considerations before accessing the course materials. 

5.2. In-person Courses: If you request a refund for an in-person training course, the refund amount will depend on the number of days from the scheduled training date as follows: 

  • More than 30 days: A full refund of the training fees paid will be provided. 
  • 15-30 days: A 50% refund of the training fees paid will be provided. 
  • Less than 15 days: No refund will be given. 

5.3. Refund Request: To request a refund, you must submit a written request to our designated contact email within the specified timeframe. Refunds will be processed within a reasonable time period after the approval of your request. 


6.1. While we take all reasonable precautions to deliver accurate and effective training, the client acknowledges that the ultimate responsibility for implementing health and safety practices rests with the client.

6.2. We will not be held liable for any loss, damage, or injury arising from the implementation or application of the training provided.

6.3. The client is responsible for ensuring that participants comply with health and safety regulations and guidelines during and after the training.


7.1. We and the client agree to maintain the confidentiality of any confidential information shared during the training sessions.

7.2. Both parties shall not disclose or use any confidential information for any purpose other than the intended training.


We reserve the right to modify these Terms and Conditions at any time. Any changes made to this Agreement will be effective immediately upon posting the revised version on our website. It is your responsibility to review this Agreement periodically to stay informed of any updates. 

Governing Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales. 

Entire Agreement

These terms and conditions constitute the entire agreement between us and the client and supersede any prior understandings or agreements, whether written or verbal, relating to the subject matter herein. 

By engaging our health and safety training services, you acknowledge that you have read, understood, and agreed to these terms and conditions. 

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Derry Street, Barrow-in-Furness, Cumbria. LA14 2EF