1 Day




Teaching your team how to effectively resolve conflict with either colleagues or customers so no-one is left feeling frustrated.

If you are looking for a training company that can look after the safety of your staff and pupils, then Skills Shop will be the right health and safety training provider for you.

Rachael McFarlane, Headteacher Ireleth St Peter's School

Rachael McFarlane



Imagine If You Could Save Time And Money On Your Conflict Management Training

In Less Than 1 Minute

You can provisionally book your conflict management training into our diary - 100% risk free.

Why Travel?

Book 6 or more places and we'll deliver your training onsite or at a location that's convenient for you.

Forget Paperwork

Skills Shop deals with all course paperwork.  Including the issuing of joining instructions, certificates and renewal reminders for you.

Do You Value Your Reputation?

We all know bad news travels the fastest... And with social media you cannot afford for your customers, service users or staff to have a traumatic experience with your organisation.

Skills Shop's conflict management training course covers:

What is conflict management?
Your perception of conflict
Why conflict occurs
The human response to conflict
Understanding the cycle of conflict
The power of communication
Understanding empathy
Conflict management strategies

Workplace conflict costs

£33 billion

a year.  Can you afford not to train your staff in conflict management?

Is Our Conflict Management Training Course Right For You?

Ask yourself:

If you want cheap tick box training
If you want skilled, confident and competent staff

Frequently Asked Questions

Where will my training take place?

Your training will take place on-site or at a location convenient for you.  

What is blended training?

If you choose our blended training, part of the course will be delivered via our online portal.  Staff can complete this in there own time and then will attend the in-person training to cover the practical scenario-based training reducing the in-person training by half.

What's covered on the course?

  • What is conflict management?

  • Why conflict occurs
  • The human response to conflict
  • The assault cycle
  • Effective communication
  • Understanding empathy
  • Conflict management strategies
  • Course Closure

Why choose Skills Shop?

Skills Shop is your go-to supplier of both in-person and online training courses for a variety of different subjects, including Conflict Management Training.

Our customers really enjoy the flexibility that our business offers and having the choice between online or in-person training.

The Conflict Management Training course is designed for any industry including care, charity, construction, education, engineering and manufacturing, hospitality and trade sectors. The training course is aimed as dealing appropriately and preventing conflicts that occur in a workplace. Conflicts can happen at any time and being prepared to handle these is a very useful skill to have. Take our Conflict Management Training course today and gain an incredibly beneficial insight.

We also provide support even after the Conflict Management Training course is complete!

Our conflict management training course can be taken in-person across locations such as Manchester, Liverpool, Carlisle, Preston and Lancaster.

Skills Shop Ltd is registered in England & Wales under the company registration number: 06385754 | VAT Registration Number: 286696730

Registered office address: 41 Whinney Ends, Barrow-in-Furness, Cumbria. LA13 9DW.

© 2022 Skills Shop Ltd.   All rights reserved in all media worldwide.

Conflict Management Training


OnLine (Live)

Duration: 6 hours | all in-person

Duration: 6 hours (via zoom live with an instructor)


conflict management training

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Here's Whats Included

Instant Access to your course for 1 year
Personalised learning using our online note taking app
Instant certification upon completition

If you require group training click here instead >