We all see the world differently. Two people can look at the same situation and walk away with completely different views of what happened.

This difference is called perception — the way we interpret what we see, hear and experience.

Our perception shapes how we think, feel and behave towards others.

In conflict situations, understanding perception is key. It helps us realise that there’s more than one version of reality, and that being open to someone else’s view can stop misunderstandings from growing.

1. Perception Is Not Always Reality

What we think we see isn’t always what’s true.

We build impressions based on limited information: body language, tone of voice, or even a single comment.

If someone folds their arms, one person might see this as being “defensive”, while another might think they’re simply cold or relaxed.

Tip: Don’t jump to conclusions. Ask questions before making assumptions.

2. First Impressions Matter

It takes just a few seconds to form an opinion about someone.

Our brain uses shortcuts (called heuristics) to make quick judgements based on appearance, manner, or how someone speaks.

These snap impressions can be helpful for quick decisions but can also lead to unfair bias.

Tip: Keep an open mind. Give people a chance to show who they really are over time.

3. Past Experiences Shape Our View

Our previous experiences, good or bad influence how we see new situations.

If we’ve worked with a difficult manager in the past, we might assume the next manager will be the same.

This “carry-over” effect can affect trust and communication before a new relationship even begins.

Tip: Recognise when your past may be colouring your present view.

4. Cultural and Social Backgrounds Influence Perception

We all grow up with different traditions, communication styles and expectations.

What’s polite in one culture can seem rude in another.

These unseen differences can easily cause confusion if we’re not aware of them.

Tip: Be curious about others. When unsure, ask rather than assume.

5. Emotions Affect How We See Things

When we’re stressed, tired or upset, we interpret messages differently.

A neutral comment might sound like criticism if we’re already feeling sensitive.  Our emotional state filters what we hear and see.

Tip: Pause before reacting. Check how your feelings might be influencing your view.

6. The Role of Perception in Conflict

Conflict often grows because people believe their perception is the only truth.

Learning to step back and ask, “How might the other person see this?” can transform a tense situation into a constructive one.

By understanding that everyone’s perception is valid to them, we open the door to empathy and better communication.

In Summary

Perception is powerful. It shapes how we see others, how they see us, and how we handle disagreements.

By becoming aware of our own filters and being open to different viewpoints, we reduce misunderstanding and build stronger, fairer relationships.