As a mental health first aider or supportive colleague, your role is to listen, reassure, and guide – not to diagnose or treat. One of the most important things you can do is signpost someone to professional support at the right time, in the right way.

Signposting is about connecting someone to the help they need while respecting their autonomy and making sure they feel supported, not dismissed.

What Is Signposting?

Signposting is the act of directing someone to appropriate, professional sources of help. This might include:

• NHS services
• Counsellors or therapists
• Charities and helplines
• Workplace support or EAP (Employee Assistance Programme)
• GPs or crisis services

It’s not about pushing them – it’s about informing and encouraging so they can take the next step when they’re ready.

When to Signpost

You might signpost someone when:

• They’ve shared that they’re struggling with their mental health
• They need more support than you’re able to provide
• There are signs of ongoing distress, self-harm, suicidal thoughts, or substance misuse
• They’ve asked for help but don’t know where to start
• You’re concerned for their safety or wellbeing

💡 You can signpost at any point – even just mentioning that help exists can plant a seed for later.

How to Signpost – Supportively and Sensitively

1. Acknowledge their experience:  “That sounds incredibly difficult – I’m really glad you’ve told me.”
2. Gently introduce the idea of support: “It might help to speak to someone who’s trained to support you through this.”
3. Offer options, not pressure: “There are a few places that can help – I can go through them with you if you like.”
4. Respect their autonomy: “You’re in control of what you do next – but I can support you if you choose to reach out.”
5. Follow up: “How did things go with the GP/helpline?” / “Do you want me to help you book something or just check in again later?”

💡 Sometimes people won’t act straight away. That’s okay – keeping the door open is just as valuable.

📞 Useful UK Services to Signpost To

• MIND: Info, support and helplines
• Samaritans: 116 123 (Free, 24/7) | Confidential support for anyone in distress
• Shout: Text ‘SHOUT’ to 85258 | Free 24/7 crisis text support

For Young People

• YoungMinds:
• (Childline: 0800 1111 | Free support for under-19s

In a Mental Health Crisis

• Call 999/112 or go to A&E if someone is at immediate risk
• NHS 111 (option 2) for urgent mental health support
• Local Crisis Team – accessible via GP or NHS website

To See a Professional

• GP appointment – first step for NHS mental health referral
• IAPT (Improving Access to Psychological Therapies)
• Self-referral to NHS talking therapies (England): 

What If They Don’t Want Help?

• Stay calm – don’t push
• Leave the door open for future conversations
• Remind them help is always available
• Continue to check in and be a supportive presence: “That’s okay – I’m here if you change your mind or want to talk again later.”

💡 You may be the first person they’ve trusted. That’s powerful in itself.

Signposting is a skill and a kindness. It’s not about forcing someone to get help – it’s about offering options, showing belief in their ability to move forward, and walking alongside them for a step or two.

You don’t need to have all the answers – just knowing where to turn can make all the difference.